common service organisation (CSO): an agency whose activities are mainly focused on monitoring other departments and agencies. This sub-program guides PWGSC`s customer service strategy and provides interdepartmental leadership in the development and implementation of service renewal initiatives. The greater the need for information in a given period of time, the more likely it is to be a service. For example, the weather site publishes information about weather forecasts with a high degree of frequency. Compare this to a report or document that is only published once a year on the site. Real-time performance information shows the current level of performance that customers can expect for a service against an established standard. This section describes how services are measured and reported and the processes performed based on a comparison of results with service level objectives. . . .